Data Processing
Effective 19 August 2026 · Last updated 19 August 2026. A plain description of what PartOptix processes, who processes it, and the separation between your private data and shared component intelligence.
| Category | Examples | Who can access it |
|---|---|---|
| Private customer data | BOM lines, quantities, reference designators, project names, target quantities, notes | Visible only to the owning account; enforced by row-level database policies |
| Account data | Email, name, company, avatar URL | Owning account and platform administrators for support purposes |
| Usage records | Metered event type, quantity, timestamp | Owning account; aggregated internally for capacity planning |
| Billing references | Customer, subscription and transaction identifiers | Owning account and the payment provider; no card data received |
| Shared component intelligence | Normalized MPNs, public specifications, distributor offers, alternative relationships | Shared across the platform; contains no customer-identifying information |
Who processes your data
Neat Labs LLC (30 N Gould St Ste R, Sheridan, WY 82801, United States) operates PartOptix and processes customer data in order to provide the service you request — parsing and normalizing BOMs, resolving components, generating analyses, alternatives and reports, and enforcing plan entitlements.
Sub-processors
Managed Postgres, authentication and hosting infrastructure providers act as subprocessors for application hosting and data storage. Electronic component distributors and data providers, such as Mouser and DigiKey, receive technically necessary component queries.
Distributors receive only manufacturer part numbers and equivalent lookup queries. They never receive project names, quantities, designators or your company identity.
Payment processing
Paddle acts as Merchant of Record for PartOptix purchases and separately processes transaction-related data — including the payment details you enter at checkout, invoicing and tax determination — under its own terms. PartOptix does not directly store or process complete payment-card details.
Deletion behaviour
Deleting a BOM removes its lines and its analysis records. Deleting a project removes its BOMs and their lines. Deleting your account removes your user-owned records from active systems according to the implemented deletion workflow. Residual copies may temporarily remain in backups, security logs, fraud-prevention records and billing or legal records where operationally or legally necessary.
None of these actions removes shared component records, distributor offers or alternative relationships, because those are platform-wide reference data used by other customers and contain nothing specific to you.
Cross-border processing
Infrastructure and payment processing may involve transfers outside your country, because these providers operate internationally. Where required, transfers rely on the transfer mechanisms offered by the relevant provider, such as standard contractual clauses.
Data processing agreements
PartOptix does not currently execute a formal enterprise data processing agreement automatically at sign-up. Business customers with data-processing requirements or questionnaires can contact privacy@partoptix.com and we will respond with the information we can factually provide.
Requests
Data processing questions and requests: privacy@partoptix.com.