Support
Contact PartOptix™
Email is our support channel today. Include your account email, the project or BOM name, and what you expected to happen — that is usually enough to reproduce an issue.
General inquiries
Anything else: partnerships, sales, Team and Business plans, procurement paperwork.
Customer support
Upload problems, column mapping, analysis failures, SmartReplace questions.
Billing
Invoices, plan changes, Analysis Pack credits, refund requests.
Privacy
Data access, export and deletion requests, processing questions.
Security
Vulnerability reports and security disclosures.
Response times
We aim to respond to support email within two business days. We do not currently offer a contractual support SLA, and we will not claim one until it exists.
Company details
PartOptix™ is operated by Neat Labs LLC.
Registered address:
30 N Gould St Ste RSheridan, WY 82801United States
Before you email
Pricing and usage questions are usually answered on the pricing page; billing mechanics are on the billing page.