Support
Contact PartOptix
Email is our support channel today. Include your account email, the project or BOM name, and what you expected to happen — that is usually enough to reproduce an issue.
General inquiries
Anything else: partnerships, sales, Team and Business plans, procurement paperwork.
hello@partoptix.comCustomer support
Upload problems, column mapping, analysis failures, SmartReplace questions.
support@partoptix.comResponse times
We aim to respond to support email within two business days. We do not currently offer a contractual support SLA, and we will not claim one until it exists.
Company details
PartOptix is operated by Neat Labs LLC.
Registered address:
30 N Gould St Ste RSheridan, WY 82801United States
Before you email
Pricing and usage questions are usually answered on the pricing page; billing mechanics are on the billing page.